We're happy to accept your returned item but let's face it, we're just going to sell it to someone else. So please give us all the items/contents back so that we can offer a whole, complete, brand new item to someone else. That includes any box and/or tags that the product came with. Thanks!
Returns can be processed as follows: When returning product you are responsible for using proper packaging. Always place the item or retail package in a proper exterior carton. Make sure no parts are missing. Never write or put labels on retail packaging or factory packaging.
If your product is returned to us in an unacceptable condition, there will be no refund allowance and we will require additional re-shipping and handling charges to send it back to you. If you choose not to take it back within 10 days we will dispose of the product as we see fit at which point no credit will be issued.
-All merchandise must be returned within 10 days from date of shipment, unused in its original unopened retail packaging or factory packaging. We can not accept incomplete returns that are missing pieces. We can not accept returns older than 10 days.
In the case of items found to be damaged or defective you must notify us within 5 days for replacement.- All returns require a RMA#. To obtain a RMA # call 603-693-6174. You will be given the shipping address at that time. Be sure to write the RMA # number on the shipping label located on a outer shipping container, NOT on the retail packaging. To receive credit, you must keep your shipping company return tracking number and follow up with us by phone for credit once the Carrier Tracking shows Delivery.
-All randomly ordered merchandise may be subject to a restocking fee of 20%. We will waive the fee in the case of our error. Products that are intentionally ordered to evaluate, for size, or are guessed at, will be subject to a re-stocking fee of up to 100% plus shipping, We sell at below retail price by keeping our cost's down, so please be sure of what you are ordering, if you want to try things out we suggest that you purchase your stuff at a retail store.
Non-Returnable:
-Used merchandise, or opened retail packages, factory sealed packs cannot be returned! An example of this would be blister packs or clam packaging. Non returnable items include: Any liquid materials, propellers, steering and throttle cables, electronic and electrical items, inflatable items, drop shipped boat seats, outboard motors, life rafts, cut goods, custom canvas, products with a broken seal, any Mercury Marine item, drop ship items, clearance items, close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for replacement. We cannot accept returns older than 10 days.
-We will refund shipping costs on damaged merchandise or in the case that we shipped the wrong item(s). If discounted shipping or multiple shipments are made the actual shipping cost will apply.
-Labor fees are not refundable.